So I just bought this Acer X233H bd 23" monitor from FutureShop last week for 199 (comes up 230 ish total). The next day, I found that several other stores sell the monitor for less, one particularly is (competitor) (they sell it for $169 with free shipping for a total of 190ish).
So I went to the store to get a price adjustment but they refused it. Their reason is they said (competitor) is not an authorized reseller. The funny thing is I brought a printout from the Acer website and (competitor) is clearly listed as one of Acer's partners. Even when I showed the associate the printout, he still insisted that (competitor) isn't an authorized reseller. He then said that they only price match big chaint stores like (competitor) and (competitor). I also brought another copy of ad from a local store (not online store like (competitor)) that sells for less and again they denied it (again the store is listed as an authorized dealer. The associate said they don't price match local retailers, only big stores bla bla bla.
It really frustrates me that FS always advertises their best price guarantee but then they try to deny your request. I have spent thousands of dollars here but this particular case really leaves me with a bad impression of FS. I'm not sure if I want to go there again, especially after seeing the somehwat rude associate that denied my price adjustment request.
If you decide to pricematch only (competitor) and (competitor), why don't you just mention it on your policy so the customers know? Why did he have to come up with a lie?
So here I just copy pasted Future Shop Price Guarantee:
Get it for less. Guaranteed™.
We will beat any advertised price by 10% of the difference.
3 great reasons to buy at Future Shop.
1) If you find a lower advertised price we will beat it by 10% of the difference.
2) If you find a lower advertised price within 30 days* of your purchase we
will beat it by 10% of the difference.
3) If our own price is reduced within 30 days* of your purchase, bring in your
receipt and we will refund the difference.
* 14 days for computers, laptops, monitors, printers, camcorders, digital cameras, portable DVD players, radar detectors, projectors and air conditioners.
Here are a few terms and conditions.
The advertised item must be for the same brand and model and the product must be new and factory sealed, and subject to a manufacturer’s warranty applicable in Canada.
Advertised prices must be in Canadian dollars, and will be calculated as including all charges applicable for next day delivery to your home address.
The advertised item must be sold through an authorized dealer located in Canada. The terms and conditions of “Get it for less, guaranteed™” are subject to change without notice.
Our lowest price guarantee does not apply to advertising errors or misprints, special educational prices, restricted offers, mail order offers, rebates, coupons, premiums, free or bonus offers, OEM products, limited or minimum quantity or limited time offers, close-outs, liquidations, clearances, financing or other special offers.
