Computer Services

[#1]

We see questions from people all the time about what type of coverage they should expect with their Product Service Plan from Future Shop. Hopefully this will serve as a primer.

What is covered under PSP?

  • Laptop’s used primarily for personal, family, or household purposes or in a home
    office setting.
  • Manufacturer’s defects that are a result of normal usage
  • Parts and labor necessary to restore the Laptop to normal operating condition
  • Replacement for the following reasons;
            No lemon – unit diagnosed to require a 4th major repair
            Repair delay - repair time frame exceeds 60 days from the date the unit
            was tagged in
            Too costly to repair
            Parts not available
  • Power Surge
  • Coverage is transferable the new Laptop owner
  • Pixel burnout based on manufacturer’s guidelines
  • Accessories that come with your product in the original manufacturer’s
    packaging. Some examples are;
            Keyboards with one or two keys removed, but still with the unit
            Adapters
  • Manufacturer Hinges that if screwed into the case cause cracking or breakage

What is not covered under PSP?

  • Repair or replacement necessitated by any causes other than normal usage,
    including but not limited to;
            Liquid damage
            Theft
            Exposure to environmental conditions
            Accidental or intentional physical damage, misuse, or abuse
            Unauthorized repairs
            Pixel burnout not in accordance with manufacturer’s specifications
            Pressure damage
            Virus
            Software (other than OS)
            Laptops with removed or altered serial numbers
  • Laptop power source batteries
  • Loss of data 

Post any questions you might have here and I'm sure Future Shop employees will answer them.

[#2]

This is definitely one for the floating messages.  Mods, any way we keep this one readily available?  You are also free to delete this post once it's been reviewed.

Thanks!

[#3]

I have a compaq notebook that I bought for $1500.  I also bought a PSP for 3 years.  The notebook has been in for 2 major repairs. The third time that I brought it in last November was because of a defective multimedia card reader.  After a couple of weeks, they sent me back the "repaired' notebook.  But the problem persists so I brought it back to them again.  I've sent them the notebook four times because of this problem, and they can't fix it.  Finally, the manager was willing to replace it.  The only problem is instead of looking for a similar notebook, he insists on offering a notebook worth $500.  He was fixed on the $500 value, and I don't understand how he came up with this amount.  There is one notebook in the store that has more similarities with my notebook than the one he was offering, however it costs $900.  He insists that my notebook is old (obviously) and will only be worth so much.  Is the PSP replacement product dictated by the manager alone and the customer has no option?  Thanks for any help on this.

[#4]

No need to post this twice dyusip, please check my response at the other thread.

[#5]

Hey.. My Laptop is an HP Pavilion DV6568SE and I paid 1500 bucks for it.... I got a 3 year PSP and my Battery has died.. Like Kaput... DEAD....  No Charge Left.... I know the PSP doesn't cover Batteries, but since I can't find a new battery anywhere for it.... can I use the PSP and get credit 1500 dollars and just pick out another new laptop??? Because since the battery is un-findable, my laptop would therefore be placed as not working sufficiently and I would think that I would think that the PSP would cover something.... because I can't afford a new laptop and I NEED, I repeat NEED, a working computer for my school.... Any wisdom on this would be GREATLY appreciated.... :-)

Thanks!

[#6]

Thank you for your post to the Future Shop Community Forum. We appreciate your feedback and value your opinions.

We have forwarded your concern to our Customer Service department and they will be contacting you directly via email in regards to your concerns.

Please note that the Forum is not intended for customer service issues.

For future reference, if you have any concerns about your in-store or online customer experience at Future Shop, please contact our customer service department via email at service@futureshop.com so that we may address your concerns.
 

[#7]

You can get those batteries at a lot of places.

Are you still under HP's warranty? They cover their batteries.  

[#8]

Hey quickinferno.... I have solved this problem... and I am not under HP's Warranty anymore... but I was in the end able to find an EXACT battery at (competitor) .... just thought I'd let ya know since ya took the time to try to help!!... Cya

Message Edited by Julez on 04-01-2009 06:08 PM

[#9]

I have a few questions about my Laptop and the PSP I have for it.

Ok so my hinge is messed up and it's an HP DV9000 (off the top of my head), I bought it about 2 1/2yrs ago so I have until the end of this year while I am still on it, I lost my receipt  but the store I went to has it on file from the last time I took it in. So there are a few problems I need fixed...

* - Hinge, it's cracked and my laptop won't open properly

* - It over heats, the place where the mouse pad is, is just abnormally hot compared to a laptop my sister bought that was basically the same model but with a bigger HD and with Vista.

* - It makes this faint whiny noise which a friend told me is the hard drive and that it might be ready to go.

* - My windows xp media edition sucks, It won't let me install certain windows updates that should be ok to install, like windows live, it gives me errors upon errors at times - that's an OS issue.

So according to the PSP warranty and what is covered, those are covered. But are they major repairs? This would be the third time I am bringing my laptop in to get fixed and I really just want it to be fixed so when my PSP is up, I don't get screwed with another major problem.

I hear it will take 10 days to fix the hinge, but with the other stuff it could take longer and I need my laptop for my school, so hopefully it's not too long.

Anything I should be informed about before I take it in this week?

[#10]

Just to be clear, my desktop made similar noises for the hard-drive and eventually just gave out, it stopped working. I know my laptop's hard-drive is making the same noise now that I can listen closely for it. So if I complain about this and get them to fix that as well and the other things, will it get done? I don't want to wait for it to "crap out" and then be screwed over by waiting for it to be fixed when It could have been taken care of when I first bring it up.

I want to go in on wednesday or thursday with my laptop after I take the few files I need off of it, off (out of a 90+ gig hd - after system files, I have about 76gig of free space - so it's not making noise due to too many files on it) it will go to Futureshop and with a laundry list of things that need to be fixed and I want them to be fixed.