topic Future Shop lied to deny my price match in Off Topic / Feedback

Future Shop lied to deny my price match

marcus7 — Tue, 23 Mar 2010 15:00:59 GMT

So I just bought this Acer X233H bd 23" monitor from FutureShop last week for 199 (comes up 230 ish total). The next day, I found that several other stores sell the monitor for less, one particularly is (competitor) (they sell it for $169 with free shipping for a total of 190ish).

So I went to the store to get a price adjustment but they refused it. Their reason is they said (competitor) is not an authorized reseller. The funny thing is I brought a printout from the Acer website and (competitor) is clearly listed as one of Acer's partners. Even when I showed the associate the printout, he still insisted that (competitor) isn't an authorized reseller. He then said that they only price match big chaint stores like (competitor) and (competitor). I also brought another copy of ad from a local store (not online store like (competitor)) that sells for less and again they denied it (again the store is listed as an authorized dealer. The associate said they don't price match local retailers, only big stores bla bla bla.

It really frustrates me that FS always advertises their best price guarantee but then they try to deny your request. I have spent thousands of dollars here but this particular case really leaves me with a bad impression of FS. I'm not sure if I want to go there again, especially after seeing the somehwat rude associate that denied my price adjustment request.

If you decide to pricematch only (competitor) and (competitor), why don't you just mention it on your policy so the customers know? Why did he have to come up with a lie?

So here I just copy pasted Future Shop Price Guarantee:

Get it for less. Guaranteed™.
We will beat any advertised price by 10% of the difference.

3 great reasons to buy at Future Shop.

1) If you find a lower advertised price we will beat it by 10% of the difference.
2) If you find a lower advertised price within 30 days* of your purchase we
will beat it by 10% of the difference.
3) If our own price is reduced within 30 days* of your purchase, bring in your
receipt and we will refund the difference.

* 14 days for computers, laptops, monitors, printers, camcorders, digital cameras, portable DVD players, radar detectors, projectors and air conditioners.

Here are a few terms and conditions.

The advertised item must be for the same brand and model and the product must be new and factory sealed, and subject to a manufacturer’s warranty applicable in Canada.

Advertised prices must be in Canadian dollars, and will be calculated as including all charges applicable for next day delivery to your home address.

The advertised item must be sold through an authorized dealer located in Canada. The terms and conditions of “Get it for less, guaranteed™” are subject to change without notice.

Our lowest price guarantee does not apply to advertising errors or misprints, special educational prices, restricted offers, mail order offers, rebates, coupons, premiums, free or bonus offers, OEM products, limited or minimum quantity or limited time offers, close-outs, liquidations, clearances, financing or other special offers.

Re: Future Shop lied to deny my price match

JS — Sun, 21 Mar 2010 18:39:03 GMT

Thank you for your post to the Future Shop Community Forum. We appreciate your feedback and value your opinions.

We have forwarded your concern to our Customer Service department and they will be contacting you directly via email in regards to your concerns.

Please note that the Forum is not intended for customer service issues.

For future reference, if you have any concerns about your in-store or online customer experience at Future Shop, please contact our customer service department via email at service@futureshop.com or by phone 1-800-663-2275 so that we may address your concerns.

Re: Future Shop lied to deny my price match

jts_360 — Tue, 23 Mar 2010 00:49:23 GMT

I think if this website blocks out competitors names with "(competitor)" then shouldn't that mean that it's a Future Shop competitor?

Re: Future Shop lied to deny my price match

roparadi — Tue, 23 Mar 2010 01:47:36 GMT

There's a big difference between a competitor of Futureshop and an authorized reseller for a certain product. There are a great many more competitors than there are authorized resellers for any product, even for all products that Futureshop carries.

Re: Future Shop lied to deny my price match

jts_360 — Tue, 23 Mar 2010 04:57:07 GMT

Just to clarify, Marcus7 said "I also brought another copy of ad from a local store (not online store like (competitor)) that sells for less and again they denied it (again the store is listed as an authorized dealer. The associate said they don't price match local retailers, only big stores bla bla bla."

Is this true, Future shop only price matches "big box national stores" that are authorized dealers and don't price match local retailers even when they are authorized retailers?

So if I go in to lets call it "Joe's TV sales", a non-chain store only in "Whatever city" and they are an authorized retailer selling the same model as FS but cheaper, will FS price match?

I ask because this is not the first time that a customer has this issue in these forums.

Re: Future Shop lied to deny my price match

Juice0904 — Tue, 23 Mar 2010 12:52:38 GMT

I think the easiest fix for things like this would be for Future Shop to make their list of authorized resellers publically available, if they haven't already. That way, whenever a customer tries to price-match, they can just look at the list and see if that retailer is on the list. And if they just bring it in, the employee can produce the list and show them if the retailer is or is not on the list. This would save a whole lot of headache and people thinking that FS employees are lying to get out of price-matching, or that they are trying to screw customers out of saving money.

Also, please please please bring in proof of the price. Most of the problems I have seen here WRT price matching are from customers just saying that a retailer is selling for less and expecting the employees at Customer Service to simply take them at their word.

Re: Future Shop lied to deny my price match

marcus7 — Tue, 23 Mar 2010 18:44:48 GMT

I was hoping that someone from FS can give me a better explanation here as to why my PM was denied.

Is it true that FS only price match big box stores?

Re: Future Shop lied to deny my price match

roparadi — Tue, 23 Mar 2010 20:47:05 GMT

You would probably be better trying Customer Support: 1-800-663-2275 │ service@futureshop.com to get a proper answer for that, marcus7. This forum isn't an official Futureshop tool, it's for the users to share tips, tricks, and information.

Re: Future Shop lied to deny my price match

JS — Tue, 23 Mar 2010 21:37:56 GMT

marcus7 wrote:

I was hoping that someone from FS can give me a better explanation here as to why my PM was denied.

Is it true that FS only price match big box stores?

Hi Marcus,

Who did you send This Private Message to?

Has Support Contacted you yet about this issue? Or have you attempted to contact Support threw the provided information?

Re: Future Shop lied to deny my price match

jts_360 — Tue, 23 Mar 2010 21:37:51 GMT

Hey JS, Marcus7's "PM" might stand for "price match".

Re: Future Shop lied to deny my price match

marcus7 — Tue, 23 Mar 2010 22:52:47 GMT

Well I contacted customer support by phone but the person that I talked to said he couldn't help me.

He said I should go to the store and speak to the manager.

How can I speak to the manager? When I was there, the associate told me he would get the manager for me but I was waiting for more than 15 mins and the manager is still not there. I lost my patience and I left.

Re: Future Shop lied to deny my price match

Krypto — Wed, 24 Mar 2010 02:21:24 GMT

Marcus, you can go in store and ask to speak with any manager on the floor. If one doesn't come within 5 minutes, ask an associate to call for one again.

While the manager from the specific department is often better, any manager should be able to address questions about the price match. You can either try by going to the department, or you can go to the customer service section and ask one of the Customer Service Representatives to contact one for you.